Factsheet on white labelling - what to check before buying banking or payment services
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EBA consumer factsheet on white-labelled financial products, where a shop, platform or app markets under its own brand a service actually provided by another financial firm. It explains how to spot them and what to check before signing up.
Key points
- Check which firm actually provides the service and who the contract is with (look for 'issued by' or 'service provided by').
- Verify the provider's licence or registration, who to complain to, how to terminate and who your data is shared with.
Who is affected
Consumers of banking and payment services; retailers and platforms distributing financial products.
Plain-language version
A practical factsheet from the EBA, the EU authority that sets the rules for banks, on white-label products: when a shop, platform or app offers a financial service under its own name that another company actually provides. Before signing up, look for phrases like 'issued by', check that the provider is licensed, and find out who handles complaints, how to cancel and who gets your data.
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Summary produced with artificial intelligence from the official publication. It may contain errors: always check the original document.
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