IRSG Contribution to EIOPA’s 2026 consultation on Consumer trends
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EIOPA's Insurance and Reinsurance Stakeholder Group (IRSG) sets out the main consumer protection issues seen in its members' markets in 2025 as input to the annual consumer trends report. Highlights include rising health insurance costs, claims handling, embedded insurance and protection gaps.
Key points
- In some markets, such as Portugal, health insurers' medical networks are shrinking while premiums rise
- Calls for balance in public communication of disputes between supervisors and firms
- Focus topics: claims handling, embedded insurance, transparency of disclosures and protection gaps
Who is affected
Insurers, distributors and consumer associations
Plain-language version
The insurance stakeholder group advising EIOPA, the EU watchdog for insurers and pension plans, lists customer problems seen in 2025: pricier health insurance (in Portugal premiums rise while doctor networks shrink), complaints about claims handling, and 'embedded' insurance, the kind added on when you buy something else.
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Summary produced with artificial intelligence from the official publication. It may contain errors: always check the original document.
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